Privacy Policy
Last updated: 22 October 2026
Food Freedom Club ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under Australian privacy law.
Who we are
Food Freedom Club is operated by Cassie Knudsen, Accredited Practising Dietitian (APD), ABN 42 248 365 966. Based in Sydney, Australia.
Contact: hello@foodfreedomclub.com.au
What information we collect
We collect information you provide directly to us when you:
- Book a discovery call or subscribe to our email list
- Become a coaching client
- Subscribe to our email list
- Contact us via email or social media
This information may include:
- Identification: name, email address, age range, location
- Health and lifestyle information: your eating history, health conditions, goals, and other information you choose to share as part of our coaching work together
- Financial information: payment details (processed via third-party providers such as Stripe; we do not store full card details ourselves)
- Communications: messages you send us, and our responses
We also automatically collect:
- Website usage data: IP address, browser type, pages visited, time on site, referral source, collected via standard analytics tools (e.g. Google Analytics) and used to improve the site
How we use your information
- To deliver the coaching service you've engaged us for
- To respond to your enquiries
- To send you information you've requested (e.g. emails you've subscribed to)
- To process payments
- To meet our professional record-keeping obligations as a registered Dietitians Australia practitioner
- To improve our website and services
We will never sell your personal information to third parties.
Sensitive information and clinical records
As an Accredited Practising Dietitian, Cassie maintains clinical records in line with the Dietitians Australia Code of Conduct and the Privacy Act 1988. Clinical records are stored securely, treated as confidential, and retained for the period required by professional standards (currently 7 years from the date of last consultation, or longer if you are a minor).
Who we share information with
- Service providers who help us run our business (e.g. payment processors, email delivery, scheduling software such as Practice Better, website hosting). These providers have their own privacy policies and we choose providers who meet appropriate data-protection standards.
- Where legally required (e.g. court orders, regulatory requests from Dietitians Australia or Australian government bodies).
- Never with marketers, data brokers, or any party for commercial purposes outside the direct provision of our service to you.
Your rights
Under the Privacy Act 1988 you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to our professional record-keeping obligations)
- Withdraw consent for marketing communications at any time
- Make a complaint about how we have handled your information
To exercise any of these rights, email us at hello@foodfreedomclub.com.au. We will respond within 30 days.
Cookies
Our website uses cookies for analytics and to remember your preferences. You can disable cookies in your browser settings, but parts of the site may not work correctly without them.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top tells you when it was last changed. Continued use of our services after a change means you accept the updated policy.
Contact
Questions about this policy? Email hello@foodfreedomclub.com.au.